Willo Design Build LLC | Services
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Project Quality Management Program

Quality is measured as conformance to the requirements as set forth in the plans and specifications pertaining to a specific project. Project quality is ultimately appraised by the Client.

Program Goals

The goal of the Quality Management Program is to ensure that the design and construction of a project meet the quality requirements of the Client. To accomplish these goals, project manager, superintendent and Owner should perform the following functions for the project team in order to ensure the desired quality of the constructed project:

Contractor Requirements

  • Establish requirements
  • Build teamwork
  • Supply resources
  • Evaluate performance

Project Team Members

  • Client
  • Owner’s Representative
  • Architect
  • Architect Consultants
  • Construction Contractor
  • Subcontractors
  • Project Manager

Program Scope

  • Planning
  • Budgeting
  • Design
  • Construction Documents
  • Bidding
  • Construction


A Quality Management Program should not only address technical issues, but should also address people related issues and encourage teamwork. Technical issues include checklists, inspections, plan checks and other reviews, and value engineering. People related issues include encouraging commitment to the project, building teamwork, defining expectations and partnering. Cooperation in the project team should be encouraged as early as possible during the project process.


In the context of a Quality Management Program, partnering means:

  • Defining and understanding expectations of the Client
  • Reviewing procedures ensuring that procedures reflect each project member’s expectations
  • Resolving conflicts setting mechanism early in the project for resolving conflicts and for periodic progress  review

Evaluation By The Project Team

During or upon completion of the project and upon total project completion, members of the project team should evaluate the team’s performance as a whole. In evaluating a project for quality, the team should:

  • Define expectations
  • Define problems
  • Determine what is required to rectify problems
  • Estimate required resources
  • Determine if the project cost needs refining

Periodic project team evaluations will assess performance in accomplishing project quality goals by considering:

  • Effectiveness in relation to established quality requirements
  • Efficiency (staying within budget)
  • Timeliness (remaining on schedule)
  • Compliance with plans and specifications